What Services Can Be Offered at the Adelaide SA Festivals?

Are you planning to attend one of the Adelaide SA festivals? If so, you need to be aware of the services available and any restrictions that may apply. The Adelaide Festival Centre has a comprehensive COVID-19 risk assessment and management plan in place, and tickets for the festival will be available on the paid plan starting in August. When concessions are applicable, valid proof of the concession must be provided to collect tickets and enter the venue. Failure to provide valid proof or refusal to grant it may result in non-admission.

If seating restrictions are imposed (or lifted) before an event, the Adelaide Festival will adjust public capacity and seating arrangements in accordance with government directives. The Adelaide Festival must sell tickets through other ticketing agencies at certain locations, including but not limited to Ticketek and Moshtix. The Adelaide Festival will take all reasonable steps to notify ticket holders of any cancellation or rescheduling of events, provided that accurate public details are provided at the time of purchase. The Adelaide Festival will offer a refund if the event is canceled, rescheduled or significantly relocated, in accordance with LPA guidelines. The management of the Adelaide Festival Centre will continue to follow the advice of SA Health and adapt to the evolving situation.

The exemptions are due to a request from the Adelaide Economic Development Agency and coincide with the Adelaide Fringe (February 17 to March 19), the Adelaide Festival (March 3 to 19) and the WOMAdelaide (March 10 to 13).If additional conditions apply to your attendance, the Adelaide Festival will make every reasonable effort to communicate these requirements before the event. Visitors to the Adelaide Festival Centre venues no longer need to register manually with the QR code or with COVID-19. If a customer is unwell and has symptoms of COVID-19 and is unable to attend the theatre, please contact the Adelaide Festival as soon as possible before the event. Masks are not mandatory, however, the Adelaide Festival Centre strongly recommends that you wear a mask as you will be in close contact with other customers. Only luggage smaller than A3 in size will be allowed to enter the venue. The Adelaide Festival reserves the right to charge an administrative fee to issue physical replacement tickets for events with reserved seating. The Adelaide Festival is not responsible for accepting or refunding tickets purchased from unauthorized agents or resellers.

For interstate and foreign customers who may be affected by border closures (if imposed) and isolation requirements, please contact the Adelaide Festival as soon as possible before the event. Adelaide Festival Centre events are held in accordance with SA Health instructions and this page will be updated regularly based on changes in restrictions. The Adelaide Festival reserves the right to change its ticket collection procedures, and physical tickets may not be issued for some or all of the events.